Renewed-Life.com featuring books, Bibles, music and more to help you live in Christ.

Frequently Asked Questions (FAQs)

Who we are
What is Renewed Life?

Account set-up and maintenance
May I be billed?
How do I set up an account?
I'm a new customer, must I set up a website account?
We're tax exempt-how can we avoid paying tax on online orders?
I've forgotten my password-how can I find out what it is?
May I have more than one shipping address on file?
Do you really need my e-mail address?
I've ordered before, from the print catalog. Will the website recognize me?

Placing an order
How can I order?
May I be billed?
Must I pay tax when ordering online?
We're tax exempt--how can we avoid paying tax on online orders?
How do I place my order on hold?
May I have packages sent to a Post Office box?
Can I pay with a credit card on this website?
What if some or all of my items aren't in stock?

Tracking an order
How soon will I receive my items?
How may I check to see if my order has been shipped yet?

Returns
What if I have to return a defective item?

What is Renewed Life?
Renewed Life is the name of a catalog and a website published by LaSalle Company, Inc., a distributor of Christian products in business for over 30 years. We sell both Catholic and Protestant books, music and videos because our goal is to build up the whole Body of Christ by offering to each what it needs, rejoicing that what unites us is greater than what divides us.

How can I order?
You may order online from the website either by searching or browsing for items and putting the results in your shopping cart, or--if you have a website account--you may enter the code numbers directly into the "Quick Order Form" displayed on the home page. You may also order by calling us, or sending your order via mail, fax or e-mail. Please include the following information however you order: 1) Your name and phone number, 2) If you've ordered from us before, include your account #, 3) Your shipping and billing addresses, 4) Item numbers, 5) Title and quantity, 6) Your e-mail address.
By mail... Mail your order to: Renewed Life, 4315 Ralph Jones Court, South Bend, IN 46628. Include prepayment by check or credit card number.
By phone... Call toll-free, 800/348-2227. Our customer service representatives are available to serve you, Monday through Thursday, 8 a.m. to 5 p.m., and Friday 8 to 3, Eastern time. Please excuse us if we take a message during our office prayer time, 10:10 to 10:50, as we have fewer people available to serve you at this time.
By fax... Fax your order to us at 574/273-4309. Be sure everything is very clearly printed or typed, since the faxed document is less clear than your original. Also, please leave the last inch of your sheet empty since it can get cut off.
By e-mail... E-mail us at: service@renewed-life.com. Always feel free to call, write or e-mail us with your questions.

Can I pay with a credit card on this website?
Yes you may, with Visa, MasterCard or Discover. We utilize recognized encryption software to make your e-commerce transactions secure and private. We will not give out that information to anyone, at any time, except as required by law.

How soon will I receive my items?
We normally ship from our warehouse within 1-2 business days after receiving your order. Standard ground delivery takes from 1 to 6 days after that, depending on your distance from South Bend, Indiana. You may request expedited service for an extra fee--give us a call for details.

What if some or all of my items are not in stock?
We will alert you by phone if a book you ordered has gone out of print. If your item is temporarily out of stock, we will ship it to you as soon as it reaches our warehouse. Give us a call about it if you need more details.

May I be billed?
Yes, if you are ordering for a prayer group, church, institution or government entity. Set up an account (under "My Account" above) indicating the office that will receive the invoice. Please leave the institution name as the account name and put the person who will receive the invoice in the "attention to" line. Click the "billable" request button, and you'll receive an approval e-mail within one business day (usually faster), after which you may place a billed order. If you are tax exempt, you may want to request that exemption at the same time.

If you have already set up an account and placed items in your cart before you started the billing request process, the website will remember the contents for up to seven days after you logout or leave the site.

If you filled your cart and left the site without having set up an account, the website won't remember your items next time and you will have to fill it again once you received billable and/or tax exempt permission. However you may set up an account after placing items in the shopping cart, then use the "logout" button in the upper left corner of the home page. It will remember the items for up to seven days.

I've ordered before, by phone or mail. Will the website recognize me?
Even if you have ordered from us before by mail, phone or fax ("off-line"), you will still need to set up a web account to get the benefits listed below in the following answer. If you enter your off-line account number in the "notes" found under "My Account," we will then be able to combine your new web account with your off-line account and both types of orders will appear on your statement.

I'm a new customer, must I set up an account?
You may order from us without setting up an account by using a credit card. The benefits of setting up an account are:

You won't have to re-enter your address each time you order.

You may be billed if you're a prayer group, church, school, government entity or institution.

You may use a purchase order number if you'd like.

You may avoid paying tax (once we have a paper copy of your tax certificate).

You may check your order status and order history (see "My Account" above).

You may set up one or more ship-to addresses (see address book under "My Account"). You may use this option if your ship-to address is always different than your bill-to address.

How do I set up a website account?
It's easy! Click either on "My Account" (above) or "Need account user name?" (home page-- upper left corner) and you'll arrive at a window asking you to create an official user name and a password. (This is for your privacy and security.) Once those are created, we will ask you to fill in your name and address and other relevant details. When these are submitted, your account is created. Note: If you have previously ordered from us by mail, phone or fax ("off-line"), you will still need to set up a web account to receive billing status and tax exemption. If you enter your offline account number in the "notes" found under "My Account," we will then be able to combine your web account with your off-line account and all your orders will show up on the same statement.

If you are creating the account for a business or organization, please be sure to give us the business name and address, not your personal information. Consider clicking on the "address book" link to find ways to create more than one shipping address if you plan on sending products to a variety of locations, or if your shipping address is different then your business address.

If you are setting up an account to order books for a prayer group, church, institution or government entity, we have two special notes for you:

First: Only put your organization's name in the "institution" spot, along with its address, and use the billing department person's name in the "attention" spot--not the name of whomever might place the order. If you don't know the name, "business office" will do fine.

You may use the Address Book to set up a permanent ship-to address. A person placing a particular order may choose to put their own name (or other identifying information) in the "purchase order number" spot as they check out their order.

Second: If you want to request billing and/or tax-exempt status, click on the "Tax Status" and "Billable" links that appear at the top of the page once your name and address are submitted. These require you to wait up to one full business day for a response. (Usually you will receive your answer quite a bit sooner--especially if you were already approved for billing and/or tax exemption for a previous non-website account.) If you want to fill your cart--or already have--the website will remember the cart contents for up to seven days, since at this point your account is already created.

Must I pay tax when ordering online?
Unless you are ordering in the name of a recognized tax-exempt organization (see below), we will pass on to you the tax of the shipment's destination state which we are obliged to pay.

We're tax exempt--how can we avoid paying tax on our online orders?
To receive the tax-exemption privilege you need to first set up an account, whether you're paying by credit card or getting billed. Then, the law requires that you send us (by fax or mail) a paper copy of your tax certificate. We'll send approval by e-mail.

If you have ordered from us tax-free before (by phone, fax or mail), we probably already have your certificate on file. However you must still request exemption for your online account (see "My Account" above). Give us your offline account and tax certificate numbers and we'll locate the form quickly (within one business day) get back to you with approval.

If you have filled your cart and discover you must wait for exemption approval, you will have to create an account and be logged in to save the order. You can create the account at any time before you close the order (which happens either when you choose "logout" or when you leave the site). Once you have created an account and logged out, the website will save the cart's contents in its memory for seven days.

How do I place my order on hold?
You must have set up an account under "My Account" (above). You may set it up before or after you have added the items you want to the shopping cart. When your order is complete, return to the home page (you should see the items listed in the lower-left corner of the page) and log out (upper left). Do not hit "cancel order." Your order will be saved for seven days.

May I have packages sent to a Post Office box?
Although we can send invoices to a Post Office box, we normally do not send shipments to a P.O. box. The post office will not accept shipments from our usual carriers: UPS and FedEx Ground. So if the invoice must go to a P.O. box, please be sure there is also a valid street address for shipments. It might simplify matters for you if you set up a permanent shipping address in the "My Account" section of the website. By the way, if you make a special request for your packages to be shipped by U.S. mail, we'll be happy to accommodate you.

Do you really need my e-mail address?
We use your e-mail address to send you a confirmation of your order, and to respond to billable and tax-exempt status requests. We will not share it with anyone, at any time. You can manage your e-mail address under "My Account."

What if I have to return a defective item?
If you do find it necessary to make a return, please call us at 800/348-2227 and one of our customer service representatives will give you authorization. They will answer any questions you may have and give you specific packing and shipping instructions.

How may I check to see if my order has been shipped yet?
You can view your order and order status under "My Account": "order history." Sorry, we only show orders placed over the web in the history. "Pending" means the order has been received by us and is being processed, but has not yet been shipped. Feel free to call us at 800/348-2227 to check on order status as well.

May I have more than one shipping address on file?
If you set up an account, our site allows you to store various addresses to which you send packages so you don't have to re-enter the information at each purchase. Look for the links under "My Account."

I've forgotten my password--how can I find out what it is?
Click "Forgot password?" on the website home page, then enter your user name. If you have given us your e-mail address (under "My Account" above) we will send you your password immediately. Feel free to call us at 800/348-2227 with related questions.

Thank you! God bless you!